DK11 Privacy Policy — How We Protect Your Data in Pakistan

1Who We Are

DK11 is an online gaming platform operating at dk11.link and serving players in Pakistan. When this Privacy Policy refers to "DK11", "we", "us" or "our", it means the operating entity responsible for the platform and all associated services.

DK11 acts as the data controller for the personal information you provide when you register, deposit, play or interact with our platform in any way. This means we determine how and why your personal data is processed. For all data-related queries or requests, you can reach us at support@dk11.link.

2Personal Data We Collect

DK11 collects only the personal data necessary to provide you with a safe, functional and enjoyable gaming experience. The categories of data we collect are:

DK11 does not collect sensitive data categories such as ethnic origin, religious beliefs, health information or biometric data unless specifically required for identity verification under anti-money-laundering obligations.

3How DK11 Collects Your Data

Most of the data DK11 holds about you comes directly from you — through the registration form, during the deposit and withdrawal process, through your gaming activity and through any communication you initiate with our support team.

Some data is collected automatically when you use DK11. This includes technical information such as your IP address, the device you're using, your browser version and session duration. This data is collected through standard web server logs and, where you consent, through cookies and similar tracking technologies (covered in Section 7).

In certain circumstances — particularly where identity verification is required — DK11 may collect data from third-party identity verification providers. This occurs only where required to meet legal obligations such as anti-money-laundering (AML) checks or age verification.

4Why DK11 Uses Your Data

DK11 uses the personal data we hold about you for specific, legitimate purposes only. We do not use your data for purposes beyond what is described in this policy. The primary purposes for which DK11 processes your personal data are:

• Account Management: Creating and maintaining your DK11 account, verifying your identity and authenticating your logins.
• Payments: Processing PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, and processing withdrawal requests to your registered payment method.
• Gaming Operations: Running your game sessions, recording bet history and providing accurate balance information in real time.
• Bonuses & VIP Club: Calculating VIP tier status, crediting weekly cashback and administering promotional bonuses including birthday rewards and Eid bonuses at DK11.
• Legal Compliance: Meeting anti-money-laundering (AML) obligations, age verification requirements and any regulatory requests applicable to DK11.
• Security: Detecting and preventing fraud, multi-accounting, bonus abuse and any other prohibited conduct described in DK11's Terms and Conditions.
• Customer Support: Responding to queries, resolving disputes and managing complaints submitted to DK11 support.
• Responsible Gaming: Administering your self-exclusion, deposit limits, session time limits and any other responsible gaming tools you activate on DK11.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve DK11's game offering, user interface and payment experience.
• Marketing: Sending you DK11 promotional communications where you have opted in to receive them. You can opt out at any time through your account settings.

5Legal Basis for Processing

Every instance of personal data processing by DK11 rests on one of the following legal bases:

• Contract Performance: Processing necessary to deliver the services you signed up for when registering at DK11 — including account operation, payments and gaming.
• Legal Obligation: Processing required to comply with applicable laws — including anti-money-laundering regulations, age verification and fraud prevention obligations.
• Legitimate Interest: Processing carried out in the legitimate business interests of DK11 — such as fraud detection, platform security and service improvement — provided those interests are not outweighed by your rights.
• Consent: Processing based on your explicit opt-in — primarily marketing communications. You may withdraw consent at any time without affecting prior processing.

6Who DK11 Shares Your Data With

DK11 does not sell your personal data to third parties. We share data only where strictly necessary for the purposes described in this policy, and only with the categories of recipient listed below:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT systems and card processing partners receive the transaction data required to process your DK11 deposits and withdrawals.
• Game Providers: Licensed game suppliers such as Evolution Gaming, Ezugi and Pragmatic Play receive session data necessary to operate their games within the DK11 platform. These providers operate under strict data protection agreements.
• Identity Verification Providers: Where KYC verification is required, DK11 may share identity documents with certified third-party verification services to confirm your identity and age.
• Fraud Prevention Services: DK11 uses third-party fraud detection tools that process technical data (such as IP address and device fingerprint) to identify suspicious activity.
• Regulatory Authorities: DK11 will disclose personal data to relevant regulatory or law enforcement bodies where required to do so by law, court order or to protect the safety of DK11 players.
• IT Service Providers: Cloud hosting, server management and cybersecurity providers who process data solely on DK11's instructions under binding data processing agreements.

7Cookies & Tracking Technologies

DK11 uses cookies and similar technologies to make the platform work correctly and to improve your experience. Cookies are small files stored on your device by your browser. Here's how DK11 uses them:

• Essential Cookies: Required for DK11 to function. They keep you logged in, remember your session state and allow secure transactions to work. These cannot be disabled without breaking the platform.
• Analytics Cookies: Help DK11 understand how players navigate the site — which pages are popular, where players encounter issues and how long sessions typically last. This data is aggregated and anonymised.
• Preference Cookies: Remember your DK11 settings — such as language preferences, responsible gaming configurations and display options — so you don't need to reset them each visit.
• Security Cookies: Used by DK11's fraud detection systems to identify unusual login patterns, multiple account signals and other security threats based on device and session characteristics.

You can manage non-essential cookies through your browser settings. Disabling essential cookies will prevent DK11 from functioning correctly. Most modern browsers on Android and iOS phones — commonly used by players in Pakistan — include cookie management options in the browser's Settings menu.

8How DK11 Keeps Your Data Secure

DK11 takes data security seriously and implements multiple layers of protection for all player data:

• 256-Bit SSL: All data transmitted between your device and DK11's servers is encrypted using TLS 1.3 / 256-bit SSL. This means that even if traffic were intercepted, it would be unreadable without the decryption key.
• Payment Tokenisation: DK11 never stores full card numbers on its servers. Card details are tokenised by our certified payment processors — DK11 only retains a non-sensitive token that can process future transactions without exposing card data.
• Access Controls: DK11 staff access to player data is restricted on a strict need-to-know basis. Access logs are maintained and reviewed. Customer support agents see only the data necessary to assist you.
• Infrastructure Security: DK11's servers are hosted in secure data centres with physical access controls, DDoS protection and continuous network monitoring.
• Regular Security Audits: DK11 conducts periodic security assessments to identify and address vulnerabilities before they can be exploited.

9How Long DK11 Keeps Your Data

DK11 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law:

• Active Account Data: Retained for the lifetime of your DK11 account and for a period of five years following account closure, to meet anti-money-laundering record-keeping obligations.
• Transaction Records: Financial transaction data (deposits, withdrawals, bet history) is retained for a minimum of five years from the date of the transaction in accordance with standard AML requirements.
• KYC Documents: Identity verification documents are retained for five years following the verification event or account closure, whichever is later.
• Support Communications: Customer support records are retained for two years following resolution of the relevant query.
• Technical / Log Data: Server logs and session data are typically retained for 90 days unless required for longer in connection with a security investigation.

Once the applicable retention period has passed, DK11 securely deletes or anonymises your personal data so that it can no longer be associated with you.

10Your Privacy Rights

As a DK11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@dk11.link:

DK11 will respond to all data rights requests within 30 days. In complex cases we may extend this to 60 days with prior notice. We will always explain our reasoning if we are unable to fulfil a request due to legal obligations.

11Children's Privacy

DK11 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires confirmation of age and DK11 actively monitors for underage account creation.

If DK11 discovers that personal data has been collected from a person under 18 — whether through registration or any other means — we will promptly delete that data and close the associated account. If you are a parent or guardian and believe your child has registered at DK11, please contact us immediately at support@dk11.link.

12Third-Party Links

The DK11 platform may contain references to our game providers or payment processors in the context of describing our services. This Privacy Policy applies only to DK11 itself — dk11.link — and the personal data we control. If you interact with any third-party service in connection with DK11, that service's own privacy policy will govern their data handling.

DK11 is not responsible for the privacy practices of third-party services and recommends that you review the relevant policy of any service you choose to use separately from DK11.

13Changes to This Privacy Policy

DK11 will update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality or applicable law. When we make material changes, we will notify registered players via email or by displaying a prominent notice on the DK11 platform before the updated policy takes effect.

The date shown at the top of this page always reflects when the policy was last reviewed and updated. We recommend checking back periodically. Continued use of DK11 following a policy update constitutes acceptance of the revised terms.

If you have concerns about any change to this Privacy Policy, you are welcome to raise them with us at support@dk11.link before the changes take effect.

14How to Contact DK11 About Privacy

If you have any question about this Privacy Policy, wish to exercise a data right, want to withdraw consent for marketing, or have a concern about how DK11 handles your personal information, please get in touch:

For responsible gaming tools — deposit limits, self-exclusion and session reminders — please visit the Responsible Gaming page. For the full user agreement please review our Terms and Conditions.

This Privacy Policy was last reviewed and updated in June 2025. DK11 is committed to handling the personal data of every Pakistani player with transparency, security and respect.