These Terms and Conditions govern your use of DK11 and form a binding agreement between you and the platform. Please read them carefully. By registering or using any part of DK11, you agree to everything set out below.
Every DK11 user is allowed one account only. Creating multiple accounts to claim bonuses or circumvent limits is a serious violation and will result in permanent suspension of all associated accounts.
All DK11 transactions are processed in Pakistani Rupees. Deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard are accepted. Withdrawal requests are processed within the timeframes stated in Section 5.
DK11 is strictly for adults aged 18 and above. Providing false age information during registration is a breach of these Terms and will result in account closure and forfeiture of any funds held.
This agreement is between you ("the Player") and DK11 ("the Platform"). Using DK11 in any capacity — browsing, registering, depositing, betting or playing — means you accept these Terms in full. If you do not agree, please do not use DK11.
Throughout these Terms and Conditions, the following definitions apply when used in connection with DK11:
To access real-money features on DK11, you must register a personal account. The registration process requires a valid Pakistani mobile number, a unique password and accurate personal details. You agree that all information provided to DK11 at registration and at any point thereafter is truthful, current and complete.
DK11 enforces a strict one-account-per-person policy. Each player — identified by name, mobile number, payment method, device or household — may hold only one account on DK11 at any time. Where DK11 identifies duplicate accounts, it reserves the right to close all associated accounts and void any balances or winnings within them, regardless of which account was opened first.
You are solely responsible for keeping your DK11 login credentials secure. Do not share your password with anyone. DK11 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep credentials confidential. If you suspect your account has been compromised, contact DK11 support immediately.
Important: DK11 reserves the right to request identity verification (KYC) documents at any point — including before processing a withdrawal. Failure to provide acceptable documentation within the stated timeframe may result in account suspension.
DK11 is an adults-only platform. You must be at least 18 years of age to register and use any DK11 service. By creating an account, you confirm that you meet this age requirement and that you are not prohibited from using online gaming services by the laws of your jurisdiction.
If DK11 discovers at any point that a Player is under 18, the account will be immediately closed, all deposits will be returned, and any winnings generated during underage use will be voided and forfeited. DK11 cooperates fully with any relevant regulatory body investigating underage gaming.
Players who have previously self-excluded from DK11 or any associated platform are not eligible to register a new account. Attempting to circumvent a self-exclusion is a serious breach of these Terms.
DK11 accepts deposits exclusively in PKR via the following methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit or credit cards. All deposit methods are subject to the minimum amounts stated on the DK11 cashier page at the time of deposit.
Deposits made to your DK11 account must originate from a payment method registered in your own name. Third-party deposits — where funds are sent from an account belonging to another person — are not permitted on DK11 and may result in account suspension and return of funds to the original payment source.
DK11 processes deposits instantly in the vast majority of cases. In rare instances of technical delays, deposits will be credited within 60 minutes. If a deposit does not appear in your DK11 balance within this period, contact support with your payment reference number.
DK11 does not charge fees for deposits. However, your bank or payment provider may apply their own transaction charges independent of DK11.
Withdrawal requests from DK11 are processed to the same payment method used for the most recent deposit, where technically possible. This is a standard anti-money-laundering measure applied consistently across all DK11 accounts.
Standard withdrawal processing time at DK11 is within 24 hours for most accounts. VIP Club members at Platinum and Diamond tier benefit from priority processing, typically completing within minutes. Withdrawals may take longer during periods of high volume or where additional account verification is required.
The minimum withdrawal amount at DK11 is Rs 1,000. There is no maximum withdrawal limit for Diamond VIP Club members. Gold and Platinum members have elevated daily and weekly limits. Standard account holders are subject to the default limits displayed in the DK11 cashier section.
DK11 offers a range of promotional bonuses including a 100% welcome match bonus up to Rs 50,000, weekly cashback for VIP Club members, birthday bonuses and seasonal promotions around events such as PSL and Eid. All bonuses are subject to the specific terms stated at the time they are offered.
Unless stated otherwise, bonus funds at DK11 carry a wagering requirement of 20x the bonus amount. This means if you receive a Rs 5,000 bonus, you must place total wagers of Rs 1,00,000 before the bonus converts to withdrawable cash. Wagering requirements must be completed within 30 days of the bonus being credited to your DK11 account.
DK11 VIP Club cashback carries a reduced 1x wagering requirement — the most straightforward in the industry. Cashback is credited to your balance every Friday for net losses during the preceding Monday-to-Sunday period.
Note: Bonuses can only be claimed once per eligible Player per promotion unless DK11 explicitly states otherwise. Using multiple accounts, payment methods or devices to claim bonuses multiple times constitutes fraud and will result in the permanent closure of all associated accounts.
All bets placed on DK11 are subject to the specific rules of the relevant game or sport market. These rules are displayed within each game or market interface. In the event of any conflict between general DK11 Terms and game-specific rules, the game-specific rules take precedence for that particular activity.
DK11 cricket betting — including PSL markets — follows standard industry rules for settlement. If a match is abandoned, reduced overs, or subject to a DLS calculation, settlements will follow the rules stated in the relevant market. DK11 reserves the right to suspend markets at any time for integrity or operational reasons without prior notice.
Casino game results at DK11 are determined by certified Random Number Generator (RNG) systems supplied by licensed game providers. DK11 does not interfere with game outcomes. Published RTP percentages represent statistical averages over millions of rounds and do not guarantee individual session outcomes.
Live dealer games at DK11 are operated by Evolution Gaming and Ezugi and are subject to their own additional rules displayed within each game lobby. Results are final once confirmed by the live dealer and displayed on screen.
DK11 maintains a fair and secure environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension, balance forfeiture and, where applicable, referral to relevant authorities:
Fraud Warning: DK11 uses advanced detection systems to identify fraudulent activity including multi-accounting, bonus abuse and payment fraud. All suspicious activity is logged and investigated. DK11 cooperates fully with law enforcement agencies where criminal conduct is identified.
All content on DK11 — including but not limited to the DK11 brand name, logo, website design, game content, text, graphics, software and marketing materials — is the property of DK11 or its licensed suppliers and is protected by applicable intellectual property law.
You may not reproduce, copy, distribute, publish or otherwise use any DK11 content for commercial purposes without prior written permission. Personal, non-commercial use of DK11 content for the purpose of engaging with the platform as a registered user is permitted.
DK11 collects and processes personal data for the purpose of operating your account, processing payments, meeting legal obligations and improving the platform experience. All data handling is governed by our Privacy Policy, which forms part of these Terms and Conditions.
DK11 uses 256-bit SSL encryption across all connections and never stores payment card details directly. We do not sell personal data to third parties. We may share data with payment processors, identity verification services and regulatory authorities where required by law or these Terms.
You have the right to request access to, correction of, or deletion of your personal data held by DK11 at any time, subject to legal obligations that may require retention of certain records.
DK11 is committed to promoting responsible gaming. We provide the following tools to all registered players, accessible directly through your account settings at any time:
Gaming should remain entertainment. If you feel your gaming behaviour is causing financial or personal harm, please visit our Responsible Gaming page or contact DK11 support to activate any of the above tools immediately.
To the maximum extent permitted by applicable law, DK11 shall not be liable for any loss of profits, loss of data, loss of opportunity or any indirect, consequential or special losses arising from your use of — or inability to access — the DK11 platform.
DK11 makes no warranty that the platform will be uninterrupted, error-free or available at all times. Scheduled and unscheduled maintenance may result in temporary unavailability of DK11 services. Where a bet or game is interrupted mid-round due to a technical failure, DK11 will apply its standard technical failure policy as stated in the relevant game or betting rules.
Nothing in these Terms limits DK11's liability for fraudulent misrepresentation, personal injury caused by negligence, or any other liability that cannot be excluded by law.
You may close your DK11 account at any time by contacting customer support. Any real-money balance at the time of closure will be returned to your registered payment method subject to standard withdrawal processing. Bonus funds not yet meeting wagering requirements will be forfeited upon voluntary account closure.
DK11 reserves the right to close, suspend or restrict any account at its discretion, including but not limited to cases involving breach of these Terms, suspected fraudulent activity, multiple accounts, failed KYC verification, or receipt of a self-exclusion request. Where an account is closed by DK11 for breach of Terms, outstanding bonus funds and, in cases of proven fraud, real-money balances may be withheld pending investigation.
DK11 reserves the right to amend these Terms and Conditions at any time. Where changes are material, DK11 will provide reasonable notice via email to registered players or via a notice displayed prominently on the platform before the changes take effect.
Continued use of DK11 after any amendment comes into effect constitutes your acceptance of the updated Terms. If you do not accept amended Terms, you should close your account before they take effect. The most current version of these Terms is always published at dk11.link/terms-conditions and shows the date of last update in the header of this page.
If you have any questions about these Terms and Conditions, need clarification on any policy, or wish to exercise any right described in this document, you can reach DK11 through the following channel:
Email Support: support@dk11.link
DK11 support operates 24 hours a day, 7 days a week. VIP Club members receive priority response through their dedicated account manager.
For responsible gaming concerns specifically, please visit our dedicated Responsible Gaming page which includes direct access to all self-management tools and external support resources for Pakistani players.
These Terms and Conditions were last reviewed and updated in June 2025. DK11 encourages all players to read the Terms in full before using the platform and to check back periodically for updates.
DK11 is built on four principles that every registered player benefits from, every day.
256-bit SSL on every DK11 page and transaction. Your data and funds are protected at all times.
DK11 writes its Terms in plain English — no buried clauses or deliberately confusing conditions designed to trap players.
DK11 pays every verified withdrawal. Easypaisa, JazzCash and bank transfers processed swiftly in PKR.
Deposit limits, self-exclusion, cooling-off periods and session reminders — all available instantly on DK11.
By registering on DK11 you agree to these Terms and Conditions. Your first deposit is matched 100% up to Rs 50,000. Cricket betting, live casino, PSL, roulette, fishing games and VIP rewards — all in PKR.
18+ only. Please read these Terms carefully before using DK11. For responsible gaming tools, deposit limits and self-exclusion, visit our Responsible Gaming page. For privacy information see our Privacy Policy.
